No fees except the Certificate or Transcript fees

Students , Organisations , Professional bodies, NGOs, Governments,- using their login credentials .

Yes! Real-time tracking is a core feature of CertiTrack: 

Status Tracking Features: 

Live Dashboard Updates: View current status of all your requests 

Email Notifications: Automatic alerts when status changes 

SMS Updates: Optional SMS notifications for key milestones (where available) Detailed Timeline: See complete history of your request progression 

Verification Stages You'll Track: 

Request submitted and payment pending 

Payment confirmed and forwarded to institution 

Under review by institution verifier 

Pending final approval from institution 

Verification completed or rejected 

Delivery confirmation (for transcripts) 

Request ID: Each request receives a unique tracking ID for easy reference and customer support inquiries.

Absolutely. Security and data protection are our top priorities: 

Data Security Measures: 

Bank-level 256-bit SSL encryption for all data transmission 

Secure payment processing through Paystack (PCI-DSS compliant) 

Encrypted storage of all personal and academic information 

Regular security audits and vulnerability assessments 

Compliance with Nigerian Data Protection Regulation (NDPR) 

Privacy Protection: 

Your information is only shared with authorized parties involved in verification Institutions only receive information necessary for verification purposes 

No data is sold or shared with third parties for marketing 

You control who receives your verified credentials 

Access Control: 

Multi-factor authentication for employer and agent accounts 

Role-based permissions ensure appropriate access levels 

Audit trails track all system activities 

Institution verification before granting access to organizational accounts 

If your institution isn't currently on our platform:

Immediate Options: 

1. Contact Us: Submit an institution request through our support portal 

Provide institution name, location, and your contact information 

We'll reach out to the institution to begin onboarding 

2. Request Your Institution Join: 

Share CertiTrack information with your institution's registry or records office 

Provide them with our partnership contact: [p[email protected]] 

Institutions can register directly through our platform 

3. Check Alternative Services: 

We can assist with connecting you to alternative verification methods 

Traditional verification may still be available through your institution 

Our Onboarding Process: 

We're continuously expanding our institutional partnerships 

Average onboarding time: 2-4 weeks for new institutions 

You'll receive notification once your institution is active on the platform 

Growing Network: We currently partner with over 12 tertiary institutions across Nigeria and are adding new institutions monthly. Check back regularly or subscribe to our newsletter for updates on newly added institutions. 

CertiTrack is a trusted credential verification platform that connects students, employers, and tertiary institutions in Nigeria to securely verify academic certificates and transcripts. 

Here's how it works: 

Students request verified transcripts to be sent to employers, universities, or other institutions Employers submit certificate verification requests to confirm employee credentials Institutions review and authenticate the credentials through our secure platform All parties receive verified results with tamper-proof digital certificates 

The entire process is tracked in real-time, ensuring transparency and eliminating credential fraud. 

After making a request Schools respond time to sending credentials is 2-18 working days from the day of request ' However sending times may vary from schools and can get delayed by school inability to match your record to their record.

Missing name mismatch . Refer to your initial certificate or ask your school for help Login or upload problems: Ensure all fields are complete and file format are correct JPEGOrder payment fails: Check your payment details and ensure all details are correct .

Yes! We offer comprehensive bulk verification features designed for employers: 

Batch Upload Options: 

Option 1: Spreadsheet Upload 

Download our Excel/CSV template from your dashboard 

Fill in employee details following the template format 

Upload the completed file for validation

Review and submit all requests at once 

Option 2: Batch Insert 

Use our web-based form to enter multiple employees 

Copy and paste from existing employee databases 

Duplicate and modify similar entries quickly 

Submit multiple requests in one session 

Bulk Processing Benefits: 

Process 10, 50, or 100+ verifications simultaneously 

Single payment transaction for all requests 

Consolidated reporting and results dashboard 

Bulk download of verification certificates 

Progress tracking for entire batch 

Pricing: 

Volume discounts available for large batches 

Custom pricing for organizations with regular high-volume needs Contact our sales team for enterprise pricing: [[email protected]] Processing: 

Each verification is still reviewed individually by institutions Batch submissions don't compromise verification quality 

Results are delivered as each verification completes

Verification timelines vary depending on the institution and request type: 

Standard Verification: 5-10 business days 

Most certificate verifications are completed within this timeframe 

Institutions process requests based on their internal schedules 

Expedited Verification: 2-4 business days (where available) 

Available for urgent requests at an additional fee 

Subject to institution participation in expedited service 

Factors that may affect timing: 

Institution workload and capacity 

Academic calendar periods (slower during exam periods, breaks) 

Completeness of submitted information 

Payment processing time

You'll receive email notifications at each stage, and can track your request status in real-time through your dashboard.

Request your Certificate Verification or Transcript Application

To successfully request a transcript through CertiTrack, you'll need: 

Personal Information: 

Full name (as it appears on your academic records) 

Current email address for communication 

Phone number for urgent updates 

Academic Information: 

Institution name (select from our database) 

Faculty/College and Department 

Matriculation number 

Certificate number (if available) 

Year of graduation 

Programme of study (e.g., B.Sc. Computer Science) 

Destination Information: 

Recipient's email address (where transcript should be delivered) 

Purpose of request (employment, further studies, professional certification, etc.) Any special delivery instructions 

Important Tips: 

Ensure all information matches your official academic records exactly Have your student ID or certificate available for reference 

Double-check email addresses to avoid delivery issues 

Contact your institution if you don't have your matriculation or certificate number

We offer multiple convenient payment options through our secure Paystack integration: Available Payment Methods: 

Debit/Credit Cards: Visa, Mastercard, Verve 

Bank Transfer: Direct transfer from any Nigerian bank

USSD: Quick mobile banking payments 

Mobile Money: For supported mobile wallets 

Bank Deposit: Payment via bank deposit with reference number 

Payment Features: 

Instant payment confirmation and receipt generation 

Failed payment automatic retry options 

Refund processing for cancelled requests (within policy guidelines) 

Bulk payment options for employers processing multiple verifications 

Payment history and invoice downloads available in your dashboard 

Currency: All transactions are processed in Nigerian Naira (NGN)